Shipping policy

Freight and receiving

Shipping charges are based on the products, delivery address and services selected. Tell us before shipment if the destination requires residential service, a liftgate, an appointment, inside delivery, or other special access. Unless expressly included, standard freight service does not include inside delivery, unpacking or installation.

Dispatch and carrier transit times are estimates unless a specific guarantee is confirmed in writing. Inspect the shipment on arrival, note visible damage or missing cartons on the carrier’s delivery receipt, and take photographs. Report visible transit problems to us within two business days and concealed issues promptly upon discovery. Keep packaging and goods for carrier inspection. Carrier claim requirements may also apply; these reporting requests do not replace them.

If we arranged shipping, contact us so we can help coordinate the carrier claim. If you arranged your own carrier, file the transit claim with that carrier and contact us for available shipment records. A claim is reviewed before any remedy is confirmed; reimbursement is not automatic.

Additional documented carrier charges caused by incorrect delivery information, requested extra services, missed appointments, redelivery, storage or an unjustified refusal may be charged to the buyer. We will explain the charges and provide supporting detail. A problem caused by GreatBuy will be reviewed separately; it is not automatically charged to the buyer.

For assistance, contact GreatBuy. For merchandise issues and final-sale terms, see our return and refund policy.