Refund policy

Final sales and order issues

All wholesale sales are final. We do not accept returns or exchanges for change of mind, unsold inventory, or an item’s eligibility for resale on a particular marketplace. Review the listing, case pack, condition and quantities before ordering.

If you receive an incorrect item, a shortage, or merchandise materially different from the condition described, contact us within five business days of delivery. Include your order number, affected SKU and quantity, and clear photographs. Keep the merchandise and packaging while we review the issue. If an issue cannot reasonably be identified in that period, contact us promptly when discovered.

We review documented issues individually. An approved resolution may be a replacement, credit or refund for affected merchandise, as appropriate. Do not return goods without our written authorization and return instructions. Disclosed condition issues and normal disclosed assortment variations are not return grounds. Any exceptional accommodation must be confirmed in writing. These terms do not limit rights that cannot lawfully be excluded.

For assistance, contact GreatBuy. For transit damage and receiving instructions, see our shipping policy.